Protect & Grow Your SaaS Revenue
— Without the Overhead

Fractional Customer Success & Revenue Retention for Early
- Stage B2B SaaS Startups

I step in as your outsourced Customer Success Partner to reduce churn, protect renewals, and unlock expansion revenue — hands-on, flexible, and affordable.

What I Do

SaaS businesses lose revenue when Customer Success is reactive. I help you fix that fast by:

  • Auditing your client relationships for churn risks

  • Managing high-value accounts to protect renewals

  • Designing upsell and expansion strategies

Services

Fractional Customer Success / Account Management

  • Manage key clients, renewals, and upsells

  • Act as your dedicated CSM — no full-time hire needed

  • Weekly account health reports

Churn & Retention Audit (30-60 Day Project)

  • Deep dive into churn risks and revenue leaks

  • Identify client red flags and expansion opportunities

  • Deliver a practical playbook for your team

Expansion Revenue Pilot Campaign

  • Test upsell offers with select accounts

  • Refine expansion strategies and track wins

Why Work with AccountAffinity?

  • Focused on B2B SaaS startups and small teams

  • Revenue-first — everything aimed at boosting retention and expansion

  • Fractional model keeps you lean and flexible

How It Works

  1. Book a Free Discovery Call

  2. Run a Pilot Project or Ongoing Support

  3. Protect and Grow Your Recurring Revenue

About Me

I’m Nemanja — a relationship driven Key Account Manager turned SaaS retention consultant.
I help SaaS founders and revenue teams protect their recurring revenue by building client success processes that work — fast.

Nemanja

Founder, AccountAffinity

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